Event Description:
Join us for a FREE informative technology event featuring step-by-step demonstrations designed to help you get the most from Microsoft Office in your day-to-day work.

You’ll learn how to:

• Get through everyday tasks more quickly
• Overcome email overload
• Create professional documents and presentations with more impact
• Get insight into your data
• Easily connect and share with customers and colleagues

Presented by: Customcpuview.com

Come for your chance at winning one of 2 incredible door prizes!

Prize #1 will be A full copy of Office 2010 Professional edition this includes; Word, Excel, Powerpoint, Outlook, Onenote, Access, and Publisher. A $450 dollar value!

Prize #2 is a full copy of Windows 7 Ultimate. A $280 dollar value!

Register for the event here http://www.eastbaychamberri.org/CWT/External/WCPages/WCEvents/EventDetail.aspx?EventID=1222 .

Directions:
East Bay Chamber of Commerce 16 Cutler Street, Suite 102 Warren, RI 02885

This post is a comparative study of different methods you can employ to manage your IT infrastructure. For the purpose of comparison, we look at three different options in which you can manage your IT infrastructure- manage it yourself (Self-managed), manage through an IT support vendor charging you on a “break fix or hourly” basis or you can rely on managed services. The post discusses various facts related to achievable hard dollar savings and soft ROI benefits for each option. For illustration purpose, we will present a case study of a typical small or medium business having 30 user desktops, three servers (one Mail server, one Database server and one File/print server), one router, one switch and one network printer. Below you will find a detailed analysis of the options available to you:

Self-managed:

Consider a case in which you decide to manage your IT network by hiring your own full-time staff which comprise a decent network or IT administrator. It will cost you between $40,000 and $60,000 depending on your location and the local labor
rates. For this illustration, we will fix this cost at an average of $45,000. Additional costs for staff including benefits, sick and vacation leaves plus 7.5% payroll tax is about $12,975. Furthermore, you will need to purchase IT management system
and required hardware; we assume its one-time cost $10,000. You staff training on the management software would cost you $2,500 more. In sum, you end up spending $60,475 annually and about $10,000 as a one time expense.

 IT support on break fix or hourly model:

Suppose you decide on a third-party vendor to manage your IT infrastructure on a break fix or hourly basis. They would charge you approximately $100 per hour with an average call time of 1.5 hr per call and $25 towards travel charges. Assuming
one call logged per server per month, a total of eight calls for workstations per month and an additional two calls per month to attend to problems related to Firewall, Switches and Network Printers. You end up spending @$2,275 per month or @$27,300 annually on this option. In this model, on an average 40% of the IT issues are managed by the vendor, the balance being handled by end users themselves. In addition downtime is a regular occurrence under this model.

Managed Services:

Managed services would include proactive monitoring your Servers and manages your Mail Sever and Database Server. It carries out preventive maintenance on your Desktop along with maintaining Network devices for optimal performance. End-users can call on the help desk to inform us of their day-to-day operational issues, which would be attended by our expert help desk staff. We charge for our Full services @$59 per month per Desktop, @$199 per month per Server, @$49 per month for Network devices, per month per Network printer aggregating our total annual charges to $30,168.

Pricing                                              

 Self-managed                 

$60475 and $10000 setup                                                                        

 Break fix support

 $27300   

Managed Services

 $30168

 Soft ROI factors

Self-managed 

 Average time to response is dependent on workload. Percentage of IT problems addressed 100%, All problems are attended to by the in-house team. Loss of productivity per year, per employee 25 hours, 1000 hours total, estimated dollar cost$35,000. Type of support reactive and performed during business hours.

Break Fix Support

Average time to response is one day depending on workload.Percentage of IT problems addressed is 40% because end users try to fix some issues by referring to their colleagues to avoid the cost of calling for IT help. Or sometime they will just live with the problem.Loss of productivity per year, per employee 50 hours, 2000 hours total, estimated dollar cost$70,000.Type of Support is reactive and during business hours only.

Managed Services

Average time to response is a guaranteed 2 hours.Percentage of IT problems addressed is 100% because end users report all problems. With remote control techniques,Customcpuview.com resolves 93% of issues instantly. Loss of productivity per year, per employee 10 hours, 400 hours total, estimated dollar cost $14,000.Type of support is Proactive monitoring on 24×7 basis.

Lost of productivity is computed @ $35 per hour per employee

Managed Services

Advantages

   Proactive management of IT infrastructure

    24 x 7 monitoring by a group of experts

   Remote Management reduces mean time to repair

   Comprehensive management system for Desktops, Servers, and Networks

   Reporting portal – access to wealth of information related to inventory, availability and performance

   Enterprise Class IT management platform using Industry best practices

   Predictable monthly billing

   SLA based

 Disadvantages

   Dependency on third party

   Slightly Higher cost

   Most work performed off-site so Customer does not see the tech\engineer

Break Fix Reactive Support

Advantages 

   Classical Model

   Friendly vendors

   Eliminates headache of hiring staff, training and system maintenance

 Disadvantages 

   Reactive treatment

   No 24×7 monitoring

   Pay as you use (unpredictable bills)

   Pay when systems are “Down”

   Lack of expert group support

   Delay in attending to problems due to physical travel to-site

   Dependency on third party

 Customcpuview.com

208 Gooding Ave

Bristol RI 02809

(401) 396-9852